FREQUENTLY ASKED QUESTIONS

We offer eco-friendly and nutritious snacks and meals, ideal for hikers, outdoor enthusiasts, active people, busy professionals, and anyone looking for healthy eating options.

Yes, our freeze-dried fruits and vegetables are certified organic and meet strict quality standards.

Yes, you can order directly on our website. We offer a simple and secure shopping experience.

Delivery times vary between 3 and 7 business days depending on your location.

Yes, shipping is free for orders over $50. For orders of $50 or less, the shipping fee is $12.

Yes, you can subscribe by creating a box of your favorite products, which will be delivered every week, two weeks or month. You can unsubscribe at any time.

Our products are available in several IGA des Sources grocery stores, Latulippe stores, Les Fermes Lufa, and independent retailers. Check out our list of retail locations here.

Of course! Contact us through our online form to share your suggestions with us.

We adopt eco-friendly practices at every stage of production and use recyclable packaging to reduce our environmental footprint.

Yes, we support local initiatives related to health and underserved communities. We primarily support Le Pignon Bleu and the Fondation du Centre jeunesse de Québec. Follow us on social media to stay informed about the causes we support.

We are always looking for passionate people to represent our brand. Send us your application!

You can write to us through our online contact form or at the email address provided on our website.

1. Subscription Options

We offer simple and flexible subscription plans:

• Weekly Subscription: Receive a box of your favorite snacks or meals every week.
• Bi-weekly Subscription: Receive a box of your favorite snacks or meals every 15 days.
• Monthly Subscription: Receive a box of your favorite snacks or meals every month.

2. Meal Box Contents

Our meal boxes include high-quality products, ready to be rehydrated or eaten. Customers can choose their general preference (e.g., meat or vegetarian option) when signing up.

3. Commitment and Cancellation

Subscriptions are non-binding: You can pause or cancel your subscription at any time through your online account.
Any changes or cancellations must be made at least 72 hours before the next delivery to be considered.

4. Delivery Management

Deliveries are made to your home by a carrier or a member of our team when possible!
Delivery times are based on weekdays and adapted to your region. You will receive an email notification to confirm the delivery details.

5. Payments

Payments are automated and billed according to your subscription frequency (weekly, bi-weekly, or monthly).
Accepted payment methods: Credit card.

6. Satisfaction Guaranteed

We are committed to providing a high-quality experience:

In case of missing or damaged products, please contact our customer service within 24 hours of delivery.